Guests not reading messages
As soon as we receive a booking, we message the guest arrival details, directions, map, etc (we use a self check in keybox system), but our Booking.com guests so often don't read this (the AirBnB ones always seem to), so are the emails going to Junk? I have started also texting guests to check their email or sign in to Booking.com and read their messages, but sometimes we get a landline number so this doesn't work. At 1am this morning (our stated check in times are 3pm-6pm although this shouldn't matter with the self check in system), I received a call from a Chinese couple, who hadn't read the details, and had to talk them through finding the property, and the keys. IS THERE A WAY OF ENSURING THAT THE MESSAGES GET TO THE GUESTS?