Guests trashed, can I charge?
We had a party of 8 in two quad rooms. They just trashed room, had a massive food fight and left chips, chicken wings and fish on the floor walls and smeared over the bedding.Paintins were taken off the wall and thrown around, lamps left on the floor, water everywhere. Thwy also smoked in the rooms and disturbed other guests at 3am.
What can I do? I have reported them to booking.com but can i charge a cleaning fee to their credit cards?
I do have a sign in the rooms that we charge a €50 fine for smoking in the rooms.
Any advice here would be very welcome.