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When you get an early booking, lets say 3, 6 or 9 months, do you still contact your upcoming guest right away or do you wait until closer to check-in?

3 Replies

Allan Withers


Do it as soon as you can, I found most bookers like to know that their booking is in place and that you have confirmed. This will cut cancellations down and No Shows.

29 days ago
Isle of Wight …

We have an automatic (template) message to thank people for booking - it is sent immediately when they have booked. The message tells them that a few days before their arrival, we will send directions and check-in information. This works perfectly on all systems, except for some reason with, guests don't check their inbox after booking ......

26 days ago