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How to reply a review with only scores and no review no explanation?

 Guest scored our hotel however no comment no explanation. He also did not inform any complaint during his stay.  I do not see an reply button when there is no comment but only scores. How can I reply

4 Replies

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Wightgal

You can't.....there has to be some written content for you to have a right to reply.

Even worse are anonymous reviews.....

Annoying isn't it !?

11 months ago
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Info

Thank you for clarification and yes very very annoying and NOT FAIR!

11 months ago
5
Wightgal

So the guest can make a libellous comment within the header. Which BDc will bury but the score still stands !!! Very very wrong and potentially extremely damaging for your business.

11 months ago
5
Wightgal

Is this a different review? Have you been allowed to read it?

11 months ago