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I didnt know how to use. i never canceled the reservations, now i have to pay for persons who never went.

Hi everybody i live in Equador... When i started booking i didnt know how to use it.. So the reservations start to come but i think that we only have to see who is coming and how many people...

By the time i get a message for booking to review my reservations and i told them by a message that i didnt know who to use it... So now i have full invoices and i dont undestand...

First my hotel nobody pays with credit card just cash... Many people reserved but they didnt go.. i have registry of everybody who went but i never had a good answer just a machine who told me... Pay invoices, the contract is over, you are in legal process...

HELP WHAT CAN I DO

I HAVE TO PAY 500$ FOR 9 MONTHS OF BOOKING SERVICES AND I JUST HAVE 2 EFFECTIVES RESERVETIONS

2 Replies

7
fluff

Caveat emptor I'm sorry to say.

You can try stating your case to BDC via the messaging system to the finance department and see if they are sympathetic to your cause.

Any "no show" must be marked as such (found on the right hand panel of the individual bookings) and be careful to select "waive all charges".

If you can convince your bank to give you an-offline-capable credit card machine then do that, it will enable you to charge full rates to all no show bookings.

OR

Have BDC collect all payments for you, this way you receive ALL funds due BUT BDC are very slow payers (15th of the month following check out date), up to six weeks. For a small business this can be too much for cash flow to bare.

7 months ago
1
Osborne Martin

Moving to BDC collecting payments has worked well for us. As well as saving us the additional credit card processing fee, our no shows have dropped from 25% to 0%. The payment delay, while a pain, is definitely worth it for our resort.

As recommended above, try calling BDC, our experience has always been good.

7 months ago