user avatar image
3

Ignorant and anti-social night calls from Booking.com

ANTI-SOCIAL BEHAVIOUR BY BOOKING.COM OPERATIVE IN SINGAPORE
I wish to complain in the strongest terms about the idiotic and anti-social conduct of a Booking.com operative.
At midnight last night UK time (7am Singapore time), a Booking.com operative telephoned my landline, waking me, my partner and all my guests. Before I could get to it, the answering machine was triggered, and the call cut off by the caller.
Not satisfied with what they had done, 5 minutes later they did it AGAIN. This time my partner answered. The caller said he was from Booking.com. When asked REPEATEDLY where he was from, he initially avoided saying, but eventually said "The Phillipines" - a DIRECT LIE intended to get him off the hook for what he knew he had done. The telephone number was recorded as 00 65 6422 4930 - a Singapore number, about which several complaints have already been published on line.
The operative stated that he had a guest "on the other line" who wanted to modify their booking. They simply wanted to add one day to their reservation. I had already agreed to this modification in an exchange of extranet emails and the date was vacant on my calendar - so there was absolutely NO reason to contact me to discuss it at all, let alone at an anti-social hour, whether UK or Singapore time!
When I asked him what time he thought it was to be calling us, and told him he had woken the entire house, he failed to apologise and in the background I clearly heard laughter! Then he went on to try to discuss the booking! I told him I wasn't discussing anything with him after midnight and waited for a reply. He said he'd call me in the morning (also unnecessary) and then disconnected the call without apologising or saying goodbye. My guests (including those from Booking.com) were upset about being disturbed and said so at breakfast, leaving me to somehow try to placate them and living in fear of a bad review - ALL CAUSED BY BOOKING.COM'S IGNORANT STAFF. Frankly, if Booking.com can't train its staff properly not to phone hosts and guests in the middle of the night it shouldn't be running a company.

+1
2 Replies

1
Albania

the same issue... they are totally disrespectful and they always laugh in the backround if it is a serious problem. i never pick up their phone or i immediately hang up if i hear them saying bookin.com. i feel every single word of you saying here

+1
3 months ago
3
Skyline10

Thanks Albania. Needless to say they didn't phone the next morning to afford me the chance to tear them apart. So I sent them an email complaining. 3 days and no response............

+1
3 months ago