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Insist on Deposits or Cancel Quickly

We had quite a few false bookings or bookings that were "iffy". It is always so frustrating to have these bookings occupying your availability and preventing genuine bookings.

We have curtailed the problem to a large extent by giving only 24 hours to pay the deposit or we cancel it as quickly as B.C will process the cancellation. After the 24 hours we also cancel it immediately on Nightsbridge so that those days become available on other channels even before B.C have cancelled it.

So as soon as we receive a booking we send a template based response via B.C AND we phone or send a text message to notify the booker that a deposit is required within 24 hours and they should see the mail from B.C for details. Obviously the bookings where credit card details have been provided we send a different message advising that the deposit will be processed through their card.

You want to look at your calendar and see only confirmed bookings for at least 2 weeks ahead - be a bit mercenary in weeding out the unconfirmed ones.

7 Replies

2
Holiday

Hi Gary and Lynne,

Fully agree.

Surely you could also only allow bookings with credit card, in which case you will avoid those false bookings?

Greetings from Hoedspruit :)

1 year ago
1
Victor Horing

I'm having exactly this kind of problem. I want to allow only bookings with credit card, Holiday, but I can't find how to do this. Can someone help me?

1 year ago
2
Holiday

Hi Victor,
Maybe check your policy page on the extranet, or contact your account manager via the extranet-inbox. Needless to say, you need to be able to take cardless transactions with your credit card facility.

good luck.

1 year ago
3
Ginascott57

Thank you for your tip. I have been having difficulty with people cancelling and no show and when I go to process the card it is declined.

So I will take your tip now and process at least 30% on receiving the booking if it is not honoured I'll probably cancel the booking myself, or at least message the guest to find out if there is a problem.

1 year ago
2
Holiday

There is the button to "Mark Credit Card as invalid" on the reservation (on the extranet). Booking.com will then ask the guests for new card details. If that hasn't been done a few days later, I would suggest to call the client and if that doesn't help there is also a button to "request to cancel the reservation". Be careful to cancel too quickly as the client could have made a mistake by accident.

1 year ago
1
Gino Corneillie

Well, this doesn't help me unfortunately, as I have a reservation made last night, who I assume is in a false name (probably) and fals phonenumber (for sure)

1 year ago
2
Holiday

Hi Gino,

The booking is for when?

If you cannot communicate with the client to get your deposit you can request to cancel the booking to open the date in your calendar again.

Maybe the best is to call Booking.com assistance, the number is on the extranet.

Regards,

Sander

1 year ago