Is it possible to let our property owners know the reason of a cancellation of an reservation in the Extranet?
yes, I believe I am getting awarded by Booking.com because I just find another bug of the online booking system for the boss of the Booking.com.
This bug is that the Extranet is failured is unable to let our property owners know the reason of a cancelled booking in the Reservation Cancellation email notification and the Extranet message box either.
To fix this problem, simple, just ask the Extranet software developer to add an new line code in the source code of the Reservation Cancellation email notification. The new line code is that let the Guest to choose the following cancellation reason:
1. My travelling schedule is changed.
2. I dislike the property service.
3. My VISA DEBIT card payment wasn't go through, and my reservation was cancelled by Booking.com customer service due to an in-secur payment.
4.Someone else suggested me to switch with another property.
5.No reasons, just cancel please.
Accordingly, if our landlords know the reason of a cancellation timely, then we could improve our service timely, then Booking.com could receive more online reservation! Ypa!