Last minute booking with arrival outside regular hours
Here's a challenge: we have received a last minute booking with advice that guests will arrive 1.00am - 2.00am. Our hours listed on booking.com show check in up until 9.00pm. The guests did not reply to our email, so we seem to be obliged to accept the booking at such an unearthly hour. Because it is a last minute booking, we cannot request a cancellation. We are only a small B&B, not a hotel - you would have expected such a late hour arrival going to a hotel, not a B&B. Has anyone else encountered this issue and how do you deal with it?