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modifying a booking - change the room

Hi, I have a client booked into a room upstairs, but want to move them to an downstairs room. All our rooms are different and have different names. How do i do this? I asked the client to cancel and rebook. Is that the only way?

2 Replies

6
Bandara Hotels…

You can amend booking for them. Or if both room are under same rate, then you can simply take note on your rsvn system.

4 months ago
1
Lochwattenhouse

Hi I have a guest who booked a single room and then about a month later made a change to booking (did not cancel the single room - modified the booking) and changed to a double room - on the updated booking there was an extra £11 added to the single room rate but my double room rate is £20 more than single room rate so I am not getting the double room rate I am getting £16 under the double rate?? not sure how this occured but emaild Booking.com 3 times and no responce - !!! - So do I ask guest to cancel and rebook ??

3 months ago