My property was bombed with false reservations this July
The first reservation came from China, the others came from the USA, China and Canada. All the reservations were for 2 people staying for 1 night. When the first people did not show up, I decided to try to cancel the other false reservations. I know they are false because it is unlikely that so many people from China, the USA and Canada are planning to stay for one night in our small city approximately 100 km from Cape Town. First I sent out messages already stored in my templates, using Pulse and the Extranet. The frustrating part is that I can't successfully cancel a reservation, even after submitting a cancellation request on the Extranet. It is not possible to request a cancellation on Pulse (or am I in the dark?).
The biggest problem is that the "future" reservations remain on the calendar until I receive a cancellation. The only thing to do is to make another room available for the same night (which feels risky since I only have a few rooms). If the cancellation comes through after opening the second room, then one quickly has to go back into the calendar and reset the number of rooms to the correct number!
It would be great if one could cancel a reservation more efficiently. Surely serious guests will communicate proactively and be keen to know that their reservation is secured! All in all, it was a harrowing week, with no less than 19 false reservations for this month alone.