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New business owner, how to keep the old reviews?

Hello.  

We have a new owner in our business and understandably they want to change everything to their own name and their own policies. The apartments stay the same but we have a new key pick-up location, new phone numbers, new logos new everything you get the idea.. The problem is, that we would like to recreate all the apartment profiles. The old company had couple profiles like "Helsinki Urban aparments" and under that tag was maybe 5 to 10 apartments.  We would like to recreate all the profiles to have its own profile for every apartment. SO, the question is: How can I recreate everything without loosing all the reviews and comments about the apartments?

1 Replies
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BrookAve

 

Hi Antti Junttonen

 

THe simple answer is no , not an option.

 

So instead consider reaching out to support team to see if they can ask someone to change the registered name and related info.

 

They should be able to do this very easily. So insist on speaking to a manager if the advisor gives you the run around.

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

8 months ago