user avatar image
2

new data protection law

NEW LAW.

Can anyone tell me if someone writes an untrue review about our businesses, is this a missuse of our data? Sounds like it to me.

Are we then able to sew the person's responsible for writing the review or the people/organisation allowing it to be published £3.75 million, if it can be shown and proven that the review is untrue?

As anonymous reviews are allowed on Booking.com, they would be the only option to sew.

 

 

7 Replies

2
Pottsofflemingate

thank you Clarence hotel. I was playing devil's advocate here and my comments were rhetorical as I do understand the cost of the law courts. I feel however, that any business is only as good as it's reputation and it often feels like people are playing fast and loose with ours.......but mark my words, one day the shirt will hit the fan, and one of these big players will be very sorry indeed.

1 year ago
7
Thuild - Your …

For that you need a class action lawsuit.

One can be done and registered with the EU court. However you would need at least 100.000 signatures and about 100 partners joining the case who have real hard facts that the system is not good and it affects business in a very negative way.

This thing can take years to do.

Best regards,

Zsolt - www.thuild.com

1 year ago
8
Leandri Klopper

Hi Pottsofflemingate

I'd also like to play devils advocate. If you (hypothetically) take legal action... won't Booking.com just pull out the contract between yourself and booking.com and point to the bit about reviews? Won't that stop the whole thing. If you agreed to it in order to use their platform, won't they just tell you basically if you don't like that part then don't use them?

We like pointing out things in our contracts/terms and conditions to our guests, I'm sure Booking.com will stick to their contracts too. I've come to live with the review part of it, people will be people. Best we can do is to manage it.

Keep well!

1 year ago
2
Pottsofflemingate

I know a very good barrister, who has worked on such cases, for the AA against Tesco etc; (that's the one I saw) but I know it's not a realistic proposition. What goes on here is not fair or sensible, but Booking.com seem to want to believe total strangers rather than thier real paymasters. It's a strange carry on but many big businesses get things wrong. I guess they employ trainee graduates with too many bad ideas.

1 year ago
2
Pottsofflemingate

Of course, we sign a contract, but if the contract itself infringes the overarching laws of the land. IE, EU or British laws regarding the miss-use of data. Booking.com are still vulnerable to a huge law suite. I like booking.com, I'm just trying to point out the obvious. Of course we could all change who we deal with, if we don't like what they do, but like I say, other than allowing anonymous reviews, booking.com are good.

1 year ago
2
Pottsofflemingate

The other point I would like to make of course is that when I joined booking.com they did not have any reviews at all. I along with thousands of other businesses have had their contracts amended without consultation or knowledge.

1 year ago