We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



New extranet sign in procedure

Couldn't seem to find a suitable topic for this so had to choose this one really

I see a new way of singing in is being trialled, instead of username and password on one page it now looks as though it will be usernbame on one page and password on the next, not sure the reason but it is menaing that many passowrd managers will not work with it. 

We use a password manager as it is secure and you can generate passwords which is far better than making your own  as they are more secure , the new way means we have to open password manager and coipy and paste across etc which is time consuming .


Personally I prefer your existing setup 

4 Replies


why make sings always more complicated ?

1 year ago

It was a bit glitchy too, looks like they have reverted to the older one again due to technical problems.

1 year ago
Martin Muscat

This new sign in process is so cumbersome. Five screens to get into Extranet is silly. IE does not remember passwords in this format and I have to keep looking it up.

1 year ago

I see they have now gone back to the new procured with sperate screens which are making it impossible to work with a password manager, the whole point we use one is for extra secure password generation and storage, moving the extranet to this means that people will give up their password managers and just start using passwords they can remember easily which makes it less secure. Booking.com you are not making thigs more secure you are in fact doing the opposite

1 year ago