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4

New feature on booking com!

I just receive this message

Dear partner,

We're introducing a new way for you to connect with guests!

You are invited to opt in to a brand new feature that lets potential guests email you questions before booking.

If bookers have specific questions, you can help them feel even more confident about staying at your place by giving them the answers they're after... everything from sleeping arrangements for young children, to if there's a hairdryer they can use.
So what do you think about this? Are you going to activate it?

21 Replies

1
SIU Mansion lODGE

As per customer special request we shall confirm before their arrival to our place by message they are really appreciate our support

1 year ago
1
Cindy Galpin

I am new to Booking.com and would like to know how to activate this new facility for guests to ask questions before booking?

1 year ago
1
Vikki Nyc

Where might I find the opt-in?

1 year ago
1
Whitehouse Srilanka

I am new to Booking.com and would like to know how to activate this new facility for guests to ask questions before booking?

1 year ago
4
Blagoje Supic

I receive message from booking.com but the option is still no active. They are just starting with this.

1 year ago
1
Cathy Ross

I also would like this option as it could stop cancellations.

1 year ago
3
hector

How can we opt in?

1 year ago
7
Thuild - Your …

I haven't seen this before. Hopefully they will roll it out in my region too.

I do love the idea with the cancellation guarantee they are experimenting with, when they try to find a new guest to book the canceled reservation. However I'm yet to see this working.

Cheers,

Zsolt - www.thuild.com

1 year ago
1
Hellonel

Can booking.com introduce a system of payment like EFT (electronic funds transfer)

this is very popular now a days

Thanks

Sand & Sea Namibia

1 year ago
7
Thuild - Your …

Sand & Sea Namibia,

They already have, just maybe not in your region.

However, you will need to be able to process Virtual Cards in order to have this option active. They do not wire you money.

Each booking made with this prepayment method will include the card details in the reservation.

Cards can be charged after check-out.

Cheers,

Zsolt - www.thuild.com

1 year ago
1
Acushla54

Prefer payment, MINUS the commission via bank transfer ie. AIRBNB, HOMEAWAY etc.

Payment is up front from guests to BDC but booking partners receive payment after checkout....MINUS the commission.

Booking.com would deal with the guest directly....receive their fee up front and bank transfer the balance to the booking partner once the guest has checked out.

1 year ago
1
Office

To be honest I find it just as easy to email the guest (via the extranet) than to have it automated. That way I am still in control and can mark any informaiton on the guest booking rather than taking it for granted that it has been done.

1 year ago
1
Mwatson

Probably not. I think automation looks like automation. Prefer to send email followup to booking and then again the week before covering off the regular q&a before they get there. We have a small property so the personalisation is important. For large properties tho, I think it is a sensible feature to offer.

1 year ago
1
Kardenhousellandudno

Hi I am new to this forum, been with booking.com years. Just had a guest phone me he had been charged twice for his stay! He had paid booking.com, I take payment before guests arrive, which I did in this case. Gave the guest his receipt when he arrived. Few days later he telephoned me to say I had charged him twice, I thought he was confused, I explained I had taken money from a card from booking.com not his card, I said if he looked the last four number wouldn't be his, they were! booking .com had given me his number not theirs. I will now be more aware of this in the future.

1 year ago
2
Boschdal

Definately. Anything extra to help create bookings are a big Yes to us.

1 year ago
1
Hennie's Rest

My deposit payments are done by Nightsbridge, If I check the credit card details on Booking.com some numbers are blanked out or cvc number missing. Question is how can you use his card without cvc to take payment?? How can they pay Booking.com and then charge Booking.com card? Did I miss something on payment options?

1 year ago
1
Adelmaartens

Booking.com offers many options, but they are not all suitable for people with holiday homes. A nice feature would be to have included:

Breakage Deposit - Many guests gets a surprise when you ask them about when they are paying the breakage deposit and then want to cancel.

Late/Early Check-ins - This is an expense for us and would be nice if booking.com could make an option to charge extra for it.

Golf Carts - An additional extra charge. (We have a golf cart, but only let paying guests use it to avoid abuse).

1 year ago
1
Adelmaartens

Please do not forget that in South Africa, Booking.com won't allow you to accept EFT payments from guests. It would be nice if guests could make the payments via EFT directly or with Credit Cards. This would avoid many cancellations.

1 year ago
1
Suzy

My opinion, things that can be asked that are simple and standard, this is a great feature. ie. bed size. smoking policy, parking arrangements. This will be great. However I still think a personal email goes a long way.

1 year ago
1
Vdm1pam

Hi, why is there a post that EFT payment either for deposit or full paymetn is not recommended or allowed by the guest?

Pam

1 year ago
3
Ginascott57

I received a message from a potential guest recently at about midnight, when of course I am sleeping. She didn't wait for me to answer. booked the apartment, then unbooked the next day. I got a distinct feeling this was a problem customer. I couldn't answer her anyway because b.com didn't allow that to happen.

But the chance to answer questions from potential guests is probably a good one, that might stop some of them booking the rooms without the facilities they require.

1 year ago