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1

No check-ins on a particular day (but staying is fine)

Hi there, 

Is there a way we can make sure people can't check-in on a certain day?

Let's say: on Sundays we do not do any check-ins. However, people can check-in on Saturday and stay two or more nights.

So they can stay, but not arrive on a certain day.

Thanks!

 

28 Replies

5
Graham Fisher

Never figured out a way of doing this, you can only block off Sunday - but then you will not get any Saturday/Sunday guests..... this is a real pain if you have to go out somewhere, but could handle breakfasts!

1 year ago
2
Nicbritton

why not make a template message to ask the guests to come at a certain time on the Sunday? If guests have arrived on the Saturday you might be doing breakfasts on the Sunday morning anyway so might be able to check them in earlier than usual.

or how about allowing them to arrive on the Saturday evening at a certain time for no extra cost to the customer.

Or maybe a key collection point to allow them a self check in.

Booking .com are always happy to hear new ideas that could benefit each partner - so maybe you should sent them a message and ask that this could be a feature they might put in to place. Hope you get it sorted ok.

1 year ago
3
Torrdarach

This is possible on most other booking engines but not on BDC.

I think that they don't do it because of the possibility of losing potential revenue.

If enough people on this forum contact BDC directly to request this idea then it may possibly happen.

We have asked several times but, sadly, as of yet we have had no success.

1 year ago
5
Graham Fisher

Your explanation may well be correct Torrdarach, but if so is quite short-sighted - if we have an appointment that is unavoidable, we simply have to close the house for that day to ensure no arrivals - so the revenue loss occurs anyway. It would not surprise me if this has been lost at Bdc Head Office however...

You would have to be careful about a "key collection point" Nicbritton - I doubt UK insurers would pay out for any loss incurred for any "insecure" key collection - I suspect you would need written approval from them to ensure your insurance cover continued in circumstances like this. Knowing the way some companies like to try and duck any claim...

1 year ago
2
mrw

in fact, you can bypass Booking with a channel manager which has this capacity !

1 year ago
8
Leandri Klopper

Hi,

I've got the answer for you because I can only have guests check in on Mondays for Fridays.

You ask Booking.com to add the tool called "Block Arrival" to your calendar. It's super easy. Then you literally just restrict it on your calendar.

:-) Groetenis

1 year ago
5
Graham Fisher

Hmm... this could be interesting Leandri - I have never heard of this tool... I have requested it be added to my account - I wonder if the people I talk to at Bdc are aware of it....??

1 year ago
5
Graham Fisher

Just double-checked and the Bdc Extranet Knowledge Centre has never heard of "Block Arrival" either.... more and more interesting......

1 year ago
5
Wightgal

If all else fails alter the "minimum stay on arrival" to the longest possible on the days you don't want any arrivals.

1 year ago
5
Graham Fisher

Interesting idea Wightgal and it may turn out to be the best... I have had one response from Bdc regarding "Block Arrival" telling me that this option already exists on the Extranet and sending me to "option headers" I have not been able to find...

I await the next instalment, once they have re-checked their "instructions".

1 year ago
5
Wightgal

I don't suppose they gave any other clues on where to find Block Arrival?

The logical place would be on the calendar........

1 year ago
5
Graham Fisher

Quite correct with the calendar Wightgal - they gave clear instructions, the problem is the link they were sending me to - does not appear to exist... so as I say... I await the next instalment!

1 year ago
5
Graham Fisher

Don't worry everyone - if they give me instructions that work, I will post them here shortly afterwards...

1 year ago
5
Graham Fisher

Right good morning all... I am happy to confirm that Leandri was indeed correct "Block Arrival" does exist - it just takes a bit of patience to get Bdc to give it to you...

Basically it is an add-on to the existing calendar - but clearly, for some reason, only given to those who ask for it! My Area Manager apparently was not aware of this extra hurdle....

It comes in the form of an extra option on the Standard Rate drop-down on Calendar - once added to your account you get two extra "Options" to fix "no arrivals" or "no departures" on the dates you choose for each specific room.

Torrdarach/Wightgal/Nicbritton/Gambetta - please note - it is available!!

I'm a happy bunny!

1 year ago
8
Leandri Klopper

Hi Graham,

Super! It's quite interesting that they don't have any sign of it anywhere. And I got it per chance, while setting up my property the lady loaded ALL add-ons to my calendar because she couldn't understand what I wanted with the explanation I gave her. So eventually, after Much gymnastics, I asked them to remove the rest and only keep a few. I request them on each property I load and as you say, interstinger and interestinger... some load it like they do it every day and others ask me what I'm talking about.

I shall send the feedback to Booking.com.

Happy Bookings!

1 year ago
1
Bbdelteatro

Hi to everyone and thank you for your comments and ideas.

For your information: we have two independent studio's where the breakfast is all "self service" - so in the studio. We have a fridge full of things as well as bread, fruit etc. Guests can take it whenever they want and we do not have to come there to serve anything. I am explaning this because someone mentioned: "If guests have arrived on the Saturday you might be doing breakfasts on the Sunday morning anyway so might be able to check them in earlier than usual."

Also I do not like the option that people would have to check in early on (let's say) Sunday. What if they arrive by plane at 16.00?

Basically, we would like the option of no check-ins just to have one day a week, or every two weeks, off so we can enjoy some beach time here in the South of Italy and not worry about waiting for guests.

I read that there is a function BLOCK ARRIVAL, great! Can I choose certain days random?

And where and how do I ask Booking.com to add this function?

Again, thank you so much for all your comments and suggestions. It's the first time I am using this forum, works great!

Carlijn & Remo
B&B del Teatro - Brindisi

1 year ago
5
Graham Fisher

Well it appears you can chose random dates Carlijn & Remo from what I saw of the system or blocks of dates - it may be a bit time consuming if yo want to block off the same dates each week but it would do what you asked for...

First contact point would be a request to Customer Services - but don't take "no" for an answer - I quoted Leandri's comment about it, but it took a couple of emails before it was sorted.

1 year ago
1
Bbdelteatro

Thanks Graham! I have sent them a message, so we will see what happens.
We only want to block a few dates (days we are out for example), so it shouldn't take too much time I guess.

Will keep you all posted!

Thanks again.

1 year ago
5
Wightgal

Thanks Graham. Just off to email them.

1 year ago
1
Martine Fournaud

Hi everyone, Martine from France, I'm new in this forum, I've just read your comments and appreciated the helpful and generous responses.

I'd like to hear your opinion about the 15% commission, which I find rather high (AirnBnB only 3.5% for us but also on the clients !)

I've sent a message about that to BDC but no comment so far !

All the best

1 year ago
5
Wightgal

I'm afraid that is the charge, you can even pay more commission to have a higher profile!

I would suggest you increase your prices to offset the extra cost or only upload rates to BDC for your more difficult to fill weeks.

1 year ago
5
Graham Fisher

Well Martine... we all wish the costs were cheaper, but I console myself by remembering how much money we used to spend on advertising/leaflets etc before the internet and OTA's arrive... it was certainly very similar sums over each year to the OTA commissions - and at least you only pay for a booking; in the old days you spent your money speculatively not knowing if a single booking would result...

1 year ago
2
JasmineCottage

At least Booking.com are upfront with their commission rates. On the face of it Airbnb do look cheaper but they charge a hidden commission to the customer, so the price you see is substantially lower than the price the customer actually pays. It makes it very difficult to maintain fair pricing across the different channels, but I suppose it's up to the customer to shop around.

6 months ago
9
M Adamopoulou

Hi lancarrington58 and welcome to the forum. You have a point there. Guests have to shop around as we do for everything.
Happy posting.

6 months ago
1
Beechcottagebnb

Following the discussion of restricting arrivals on certain days. We have been restricting Sunday arrivals for some time via our channel manager. But like Bbdelteatro who started the discussion we don't mind guests being around on a Sunday if they arrived one or more days earlier.

Fridays and Saturdays always sell well for us but we set a low rate for Sunday making it attractive for the typical Fri/Sat bookers to opt for a third night at a good price. Anyone who books Fri/Sat gets a thank you message pointing out the extra night special rate.

6 months ago
5
jaybeegee

@Martine Fournaud you mentioned earlier in the thread that you are on 15% - are you sure about this as we are on 18% and I am quoting the standard not an increased rate for promotions. we are also no part of the preferred partner!

6 months ago
5
Graham Fisher

jaybeegee - in the UK Bdc's standard commission is 15% with Genius/Preferred Partnership costing more.

Expedia are the same - they started trying 18% but found no one would join them so dropped to match Bdc - I have heard that this can vary in different countries, so I guess it may depend on where you are located.

6 months ago