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No-show, showing up after cancellation

What would happen if a guest appears at your door days after a no show and once you have cancelled their reservation?

Worst of all if your property has already been re-booked...

Thanks

3 Replies

8
Leandri Klopper

Hey Paul,

What ended up happening?

As far as I know there are rules regarding the No-Shows. If you mark them, then they forfeit the booking and you cannot be held liable. But I will have to check my facts, I'm not doing the effort now as this thread is a month old. Will check if I get a response.

Keep well.

3 months ago
1
Paul

Leandri,

My question was theoretical.

It did not happen.

Thanks anyway.

Paul

3 months ago
8
Leandri Klopper

Hey Paul,

My apologies, I was almost certain that you wouldn't reply as the post is so dated. I checked this out because I also have no idea what would happen.

In the agreement between the property and Booking.com there is the following written:

"... in all other events Commission will be charged in the event of overbooking or a no-show (unless the Accommodation has notified Booking.com of the relevant no-show within 2 business days after the scheduled date of check out of the Guest) or a charged cancellation (cancellation in violation
of the free cancellation policy of the Accommodation) and shall be calculated in accordance with the confirmed booking."

That's about the closest thing I can get to No-Shows in the contract. I suspect if a person arrives at the property then you need to contact Booking.com immediately. My question would be, if you rented out the room again because the original guest didn't pitch, is that called Overbooking? Because there are serious consequences to Overbooking.

Hopefully more partners will jump in here as the post is now under Recent.

Keep well Paul

3 months ago