Good day all
Hoping to get some answers from people that's been on Booking.com for long time periods.
We recently started using Booking.com to promote our property (about 6 months). Our cancellation policy is that if guests cancel more than 14 days prior to the check-in date, it is fine. Within 14 days the amount should still be paid.
There are guests that book via Booking.com and then just never shows up. What makes this difficult is that food is being bought and so forth (our property is not in a town) and the guests never shows up. So a lot of money and is wasted, because it is not used.
Currently we do not have the option that Booking.com facilitates the payments, so no-shows means no payments.
Do you have any advice for me please?! How can we reduce the no-shows?