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1

No-shows

Good day all

Hoping to get some answers from people that's been on Booking.com for long time periods.

We recently started using Booking.com to promote our property (about 6 months). Our cancellation policy is that if guests cancel more than 14 days prior to the check-in date, it is fine. Within 14 days the amount should still be paid.

There are guests that book via Booking.com and then just never shows up. What makes this difficult is that food is being bought and so forth (our property is not in a town) and the guests never shows up. So a lot of money and is wasted, because it is not used. 

Currently we do not have the option that Booking.com facilitates the payments, so no-shows means no payments.

Do you have any advice for me please?! How can we reduce the no-shows?

3 Replies

1
Gm Tx514

Hi!

You can reduce No Shows by giving them courtesy call the day before or the day of arrival and ask for ETA. If they don't answer or show up it's a standard hotel policy depending on the type of reservation to charge 1st night plus taxes. I hope this helps.

1 month ago
1
Enquiries

Charge a 1st nights deposit and set a non refundable period (In your case 14 days prior to arrival)

23 days ago
7
Katerinka12

"Currently we do not have the option that Booking.com facilitates the payments, so no-shows means no payments."

Why you do not have such option? After 6 months you should have. Is your country not in the list for Payments by Booking?

23 days ago