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1

NO Shows ?

Is there anything that I as a property manager can do to keep no-shows from happening? my last two bookings have not shown. I've always attempted contact with each guest- mainly with lock box codes.

it's aggravating spending 4 hours flipping the house just to have done it for free (I am paid on commission).

Suggestions?

10 Replies

1
howard argus

take the money from the credit card up front , if it doesn`t go through then cancel the booking , easy

1 year ago
1
Lahiru Abeysinghe

Hi Jan,

Perhaps you can set your policy as, request a deposit or full payment after the guest made reservation, try to contact the guest via extranet, if not responding call the booking in advance to help you, it work for me and also it is a good filter..

Regards,

1 year ago
5
Graham Fisher

If you don't check the card details per your cancellation terms i.e. check that the sum is available via your card handler... you will always be open to abuse like this...

1 year ago
4
Asad Chaudary

As others have mentioned, (and if you have the means) its prudent to screen the credit card details of the reservation before confirming it. You can also set up your policy to take payment up front too. Otherwise, there is nothing stopping no-shows from happening, which is very frustrating to say the least.

i should add that if credit card details can't be validated, or you are unable to take the deposit, then try reaching out to the guest too - in some cases, it actually has worked for me. Otherwise, cancel the booking rather than wasting any more time with it.

1 year ago
1
Jan Terborg714

I don't take credit cards until they show up- there are reasons for this. I guess it will just be a thorn. Thanks for the suggestions you guys!!!!

1 year ago
8
Leandri Klopper

Hi Jan,

If you don't accept Credit cards then perhaps look into the Payment through Booking.com option. Activating that option means Booking.com needs to collect payment from the guest, so the no-shows will decline rapidly.

Hope this helps!

1 year ago
5
Graham Fisher

You are clearly a believer in this new breed of flying pigs Alana ;>))

9 months ago
8
Leandri Klopper

Alanamorrisonis ,

I hear you.

I'm actually not one of those though because I'm very happy with Booking.com.

Was just complimenting you on your fierce passion and drive to get things done! It's truly a quality to be proud of.

Personally I've found that on Booking.com, the things that did bother me were not just bothering me. So every time we reported something it became a group effort and was solved quite easily. I get it a lot at my other job where One person has an issue which will require rewritting almost my entire structure, but the rest of the people are happy with that specific structure.It does not make good sense to change a system/structure for One person if the others are happy.

But, if you can find those people who agree with you on the things that bother you, then you tell all of them to send feedback to Booking.com to ensure they know it's something that they do need to look at. .. which as I'm writing this I realise you are doing. But I'll leave it here incase someone else reads and finds it helpful.

Keep doing what you're doing!

9 months ago
1
Kleinnest

I am so glad to read that I am not the only one with the "no show" issue. It really helps to read everyones comments. Thank you all for helping.

6 months ago