We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Non-Refundable Rate set up


I just added a non-refundable rate for my property. But, I just want to know if there is a way to create a separate non-refundable rates per occupancy. For example, I have room for 2 or 3 guests, Can I create two non-refundable rates for 2 or 3 guests or it's just for the room?

Thank you

1 Replies

Laura, Communi…

Hi Koziihostels,

Since you haven’t received a reply from another partner, the quickest way to get help would be to send a message through your extranet or use the phone number listed next to your extranet inbox.

Good luck with everything,


1 year ago