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Number of guest

Hi, how I can resolve situation, when guest make rezervation for 2 persons, and when they arrive... it is 3 of them?

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4 Replies

7
fluff

Assuming your listing is clear on the number of people allowed at a certain price or you have a per person listing, you simply charge them for the extra person, exactly the same as if they had booked for three in first place.

1 month ago
3
Maarten

At our place a guest arrived with 4 persons but booking sent us reservation of 2 persons while the guest received a confirmation of 4 persons, we've seen the message of the guest.

Maybe it is one of the many still growing list of bugs in the booking systems. 

1 month ago
5
Isle of Wight …

Do you need to charge for each guest?

We have self catering properties. We charge based on the property, regardless of whether it's 2, 4 or 6 people there - the cost is the same. We don't provide any extras, so there is no point charging for extra guests.

If you charge extra for things like food, then of course, a charge per person is helpful. If they book for 2 but turn up with 3, then charge them the extra in cash. If you don't provide extras, there's not much point in charging on a per-guest basis.

 

1 month ago
9
M Adamopoulou

Hello guys!!!

In my case most of the times I am faced with opposite situation.  Although the reservation is made for 4 guests there are many times that only 2 or 3 guests arrive.

After this has happen a couple of times (meaning I prepare beds for 4 guests and only 2 show up) when I send my first message to guests I politely ask them how many guests will be coming.

Wish you all a nice evening.

1 month ago