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" The OWNER is a THIEF "

Where does Booking.com draw the line when a guest is allowed to accuse a host with a libelous claim of being GUILTY of CRIMINAL ACTIVITY ? or can any guest say whatever they like about a MOST VALUED PARTNER?

I was accused of being  a "THIEF" by a disgruntled guest who decided to declare a dispute for a non-refundable booking where he checked out early the day before @16h30 and which was rejected by Booking.com - he then decided to malign me and our sold 9.7 Review Score dropped to a 9.6 - I have complained but the REVIEW will stand even though the proof for the MOTIVE is clearly before B.C.

What if I was labeled a RAPIST or MURDERER? would you also allow that the be published? This is the 3rd incident of GUEST MISCONDUCT and despite proving my side as being innocent your attitude to me your CLIENT to whom you have shown no RESPECT is disgusting and I believe that CHANGE needs to HAPPEN soon!

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5 Replies

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Dar el Maq

Hi,

I recommend you to call Booking center. 

Best regards,

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2 months ago
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HErbie Ellison

Hi Dar el Maq !

I did and Booking.com are not interested and are very happy to allow any guest to give a terrible and false review no matter what they do and they can say whatever libelous comments they choose to  

***

*** GUEST - *** who soaked the bedroom floor, destroyed a pool towel, blocked our toilet with 2 rolls of paper and purposely damaged our staircase walls; and 

(3) DISHONEST CON-ARTIST GUEST - who was rude and dishonest

Wasted hours calling, writing and even with proof written and photographic proof - the GUEST can get away with ANY terrible act - which should disallow them from the ability to do added damage - we call it adding INSULT to INJURY!

We are solely there to take the abuse from both the GUEST and BOOKING.COM who are only interested in getting their monthly bill paid on time

+1
2 months ago
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Alex Budget Re…

That is the reason I closed a property with them...and two more to follow. You tell them and prove to them the guest is abusing the system and your property but they don't care. They have an attitude of "owner always guilty". No support from the call center. Arrogant attitude from some of their staff and they search for methods to make you receive customers you had conflictual arguments with. The guest gets revenge on you by lowering your score and if you are someone who works hard to make guests feel comfortable you feel stuck in a time consuming, unfair situation. Oh if you don't like it they re-locate them and you pay luxury stays for up to 5 people who were not even mentioned in the reservation. Best of luck with payments by booking. Seems good initially but then they raise fees for charging cards as they see fit.

+1
2 months ago
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HErbie Ellison

I have asked them to remove the damning heading (and leave the 2.5 score) as I believe that it is affecting my sudden abnormal cancellation rate

2 months ago
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Alex Budget Re…

It is still unfair to side with the customer only when it is a straight forward case of abuse from the guest. There are other platforms that respect the owner's opinion too and with proof they don't even ask you to host them if you are in danger. Best of luck and for advice, ask away :)

PS: You can also make your rate non-refundable. If they are disgruntled at least you don't loose revenue.

2 months ago