user avatar image
1

A picture that is deleted is still appearing on my booking.com page for guests to see

By accident, I tapped a photo and it uploaded to my booking.com page for my B&B. I have since deleted the picture but if you look up my page to book a room it is still coming up. I need this picture to be gone but seeing as I already deleted it from my booking.com extranet I can't try delete it again because it's not showing up there, help please!

5 Replies

7
Katerinka12

Please, allow some time for Booking site to delete it. Use Extranet only to delete it. Is your picture marked as Main picture? Umark it, so it will be easier to delete.

If nothing helped, then write a message to Booking through Extranet and ask them to delete it. They will ask you if you are sure, say yes, and it will be deleted.

4 months ago
1
Nuala Lillis

It is fully gone from Extranet, it's just coming up as if you were a guest on booking.com booking a room. I deleted it about 3 hours ago, would it still be deleting? It is only coming up every second time or so that I look up my page on booking.com on different devices.

4 months ago
1
Nuala Lillis

I emailed booking.com and they said they were passing it on to a specialist and would be back to me in 4 days but I cannot wait 4 days as it is not a picture that I want associated with my page. It is from my daughters old phone and a picture of an Instagram model she follows. It just does not look right and I really need it gone!

4 months ago
7
Katerinka12

Well, you made a mistake and please be patient. Press F5 to update your page after you will delete the History from your browser. Go to Settings of the browser you are using.

All your devices have a memory. Since you are telling that it was deleted from Extranet, please, do not worry. Most probably what you see is not what is seen by the guests.

If you provide me with the name of your place, I can check it for you how it looks like.

4 months ago
9
M Adamopoulou

My dear Katerinka always so eager to help partners....

We are so lucky to have you here...

Have a marvelous day...

4 months ago