user avatar image
2

Problems with messages inbox

Dear partners,

I have the following problem for last couple of days.

It shows me that I have some guest' messages on my dashboard. When I open the messages, it says I have no messages at the moment and to try again later. The problem is, that is says to me the same thing even when I want to see the messages I have already answered.

However I do receive a notification on my e-mail address about the messages I have received from the guests and if I open the guest's reservation, then I can see and answer on their message.

I hope I explained my problem clearly.

What am I supposed to do?

As from the same account I have Access to 2 different PROPERTIES, this problem with the messages I have only on 1 of them.

I will really appreciate your help.

Thank you!

2 Replies

7
Thuild - Your …

Dear Maris,

I have the same issue, however you cannot do more than just report it as a bug.

It will take a long time until it will be fixed, because this doesn't seem to be a priority issue.

Best of luck,

Zsolt - www.thuild.com

1 year ago
2
Maris

Good afternoon, Zsolt,

thank you for your response.

Finally I have found what the problem was with the messages.

Some days ago, the booking.com has sent to me a message that there is a NEW opportunity for the potential guests to ask questions, before they make a reservation.

Since I have accepted this option, the probles with the other messages has started.

Than when I just ,,un-clicked,, this option, to asnwer to the guest's questions before they decided to make a reservation, everything is fine again.

Maybe this is what has happened to you, as well.

Try it ane let me know :-)

Maris

1 year ago