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Problems with Pulse authentication

I use Pulse to manage and verify bookings in my hostel, however, there is a constant problem with the app authentication: "Your session has expired" appears and it's impossible to log in. It happens with ios and android devices, I still log in to my extranet in the desk version and everything is ok in the account settings and all the phones are allowed in "my devices".

Is this a common problem for you too?

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