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Rate is being listed cheaper than the actual rate

Hi guys,

On the BCD, I just found out one of the date's rate is being listed at 275.08NZD with a discount of 8%. I have double checked the Extranet and the Channel Manager to confirm the rate is 299NZD, and I didn't create any promotion for these dates. Has anyone met this situation before? This has been reported to the support team, but they can't find the problem. Is BCD offering a discount separately for the public?

Thanks,

Best regards,

Shirley

6 Replies

7
Thuild - Your …

Dear Shirley,

There could be a few factors that can add a discount to your rate:

- genius option is open for your property and you've taken part in it

- you've chosen a campaign (attention, not promotion)

- you've set a rate that gets automatically reduced by a set %

This is what I could think of.

Hope that helps in the troubleshooting.

Zsolt - www.thuild.com

3 months ago
1
Shirley Ye

Thanks for your help,

I can tell you are really an expert!

I have emailed via Extranet's inbox and received the reply :

This discount appears to be our Early Payment Benefit. The Early Payment Benefit program creates a more compelling price for our customer if we have indication that we might not receive the most competitive rate.

This indication is determined as any partner that does not have a Price Quality Score (PQS) of 70 or above. To find out more about your PQS, please visit the Price Performance Dashboard in your Extranet.

The rates shown are specifically designed for our customers and have the added partner benefit of:

· Increasing the likelihood for you to sell your inventory
· Limit search costs for consumers by assuring the most compelling price when available
· Lower cancellation rate & instances of invalid credit cards as all bookings are guaranteed payment
· No cost to the your property, you receive the same end rate

Kind regards,
Booking.com Partner Support Team

Have you heard this program before? Our property was automatically joined without a notice.

So I have continued to make the reservation and found out that:

The guest can choose to pay in advance and enjoy the discounted price at 275.08NZD or pay at arrival at 299NZD. If the guest chooses to pay in advance, our property will get a Booking.com Virtual Card with a same rate at 299NZD, which means the Booking.com uses the 15% commission we paid to them (299*0.15=44.85NZD) to pay the difference (299-275.08=23.92NZD) while offering discount to the guest. They only get 44.85-23.92=20.93NZD after all.

It has no cost for our property, but just this kind of way seems not fair to our official website's best price guarantee. By the way, Agoda has been offering same program to attract more bookings. If Booking.com continually promotes the discount, we might change the rate to the Booking.com.

I am still following up with the Support team.

Thank you!

Shirley

3 months ago
1
Sales

Hello Shirley,

Same issue with our properties. Something more. This early prepayment benefit breaks the price quality score in other channels like Expedia for example.

We also thing to have a different price policy to Booking.com.

Regards,

Vasil Ivanov

3 months ago
1
Shirley Ye

Hi Vasil,

Thanks for your comment,

Yes, it did break down our Expedia Quality Score which was shown Poor now due to the channel comparisons. I will have to talk to the local account manager if Extranet Inbox didnot reply.

Stay tuned,

Best regards,

Shirley

3 months ago
1
Hunterhouseonthehill

Hi

I am not happy that this has been automatically been applied to my properties without any permission from me the owner and host.

Why is it not being offered as a PROMOTION like all other options? I believe that Booking.com is in breach of its contract in applying this 'EARLY PAYMENT BENEFIT' without my permission.

Using the PQS (Price Quality Score) of 70 or below as a reason to be able to instigate this benefit is not acceptable and no excuse for taking the power of decision making away from the host.

I have contacted Booking.com directly and have asked for it to be removed from my properties post haste. It breaches my agreement with other websites about offering similar competitive rates and is just not acceptable. I wonder how Booking.com would feel if I just put a totally different price on their website compared to other websites I list with, I bet there would be an uproar!!!

Best regards

Susan

3 months ago
1
Dorte Suurballe

I completely agree with you Susan. I am appalled by the business "ethics" shown by booking.com. This discount has also automatically been applied to our property without any permission from our side or any notification from booking.com.

Best regards,

Dorte

22 days ago