Reviews - a continuing disparity
Each and every partner listed with Booking.com is affected by our property score which is review based in a number of ways. I have noted a number of issues with this system in relation to how they are moderated and how ratings are scored. I wondered how other property owners/managers felt about the reviews system:
- The length of time it takes Booking.com to enable a property's review reply to be published - I have been waiting since towards the end of July/beginning of this month for my replies, which do not breach T&Cs/Policies, to be published - by not publishing replies it provides a negative overview for the guest who took the time to leave a review..
- I receive nine positive reviews in a row, with each booking having rated a 10 in every category and my property score does not change at all. I receive just one review that scores me a 7.5, even though they were happy with their stay overall, and immediately I drop down a point in my property score.. What gives?
Anyone else experience either of the above? I have read resources on how scores are calculated, but even they don't explain the disparity in the latter issue.
Hoping you're all having a super Season