user avatar image
5

Reviews on guests

Hi, all don't know what happened but I was unable to get onto the forum for a while.

Hope you all are well. Missed everybody's input.

Just a question how about Booking.com have a Review guests program? I feel this could keep guests on their best behavior as well. It could be a positive program, I feel. Looking forward to your input xx

+1
9 Replies

6
Isle of Wight …

Most guests are good - a handful are bad. That'll be mostly the same for most of us.

We can review guests on AirBnB - not sure how useful that is though, as most of my AirBnB bookings appear to be from first-time AirBnB users. I wonder if they just register again each time they book?

Booking.com seems a bit different - there is the Genius programme, and for guests to be in that, they need to make a certain number of bookings. There is the Report Guest Misconduct link, so I guess if anyone is "bad", they might not get into the Genius programme - does anyone know?? Of course, there are a lot of booking systems, so if Booking.com guests have been bad, they could easily book somewhere via TripAdvisor or AirBnB next time instead. I expect it will take a long time for guests to build up a history of bad behaviour and get banned from bookings via certain sites.

One day, I expect there will be a universal "review" system where owners / hosts can share information about "bad" guests, regardless of which booking system they use, although no chance while we have "civil liberties" and "data protection" ....

A damage deposit is good though - it's a financial incentive to look after the property and behave themselves. I've never needed to claim on damage deposit, and I've found that everyone paying a damage deposit (through all OTAs) has looked after the property. The only time a property has been trashed was a booking with Booking.com where Booking.com was refusing to let us take damage deposits online / by bank transfer .....

+1
3 months ago
7
Katerinka12

Hi Moira,

Great to see you again! I also wasn't able to log in for awhile.

You know, I did professional photoshoot and posted a topic about it. As you suggested, I bought the nice plant, and I was hoping to have oasis in the busy city, etc :) But it died, could not handle the climate and being out of the sunlight.

+1
3 months ago
7
Katerinka12

There is a Strategy that Booking uses and mostly it's against Airbnb. For that reason they don't improve the Review system.

The game of Booking is like this: I am the guest, I am VIP. Treat me as royal guest and I expect 10 stars hotel from you and I don't know who is the host:)

The game of Airbnb is like this: Let's put nice reviews for everyone, let's not say the truth. Because everyone is scared to leave the bad review. 

So, both systems are not Fair. 

And as additional bonus Booking proposes bad reviews in exchange for higher income for the host. Also relationship between the host and the guest is  distant, it might be a benefit for some people that don't like to be close. 

Booking was ahead of Airbnb last year. But this year Airbnb is taking over, though you should consider what site is more popular in your country.

And do you know the case of Italian guy, who made his living for selling his reviews on TripAdvisor? Even now we have a 5 star hotel in my area, that has many fake reviews on TripAdvisor and... 1(!) on Booking... 

+1
3 months ago
5
Moira

Hi, Katerinka good to have u back too. shame sorry to hear about the plants. somehow mine is just growing like crazy xxxx

3 months ago
5
Moira

As far as the reviews go I get most my bookings from b.com. For some reason, in the last month, I only received 10 scores on all bookings but then I must admit all but one client was awesome. The bad client cost me over R820.00 damage but scored me 10. I had no choice but to red flag them. So in SA in my area, b.com is doing better on filling my rooms xxx

+1
3 months ago
9
M Adamopoulou

Hi! Katerinka12 and thanks for informing us about the Italian guy....I personally didn’t know that but I am sure many hotels, restaurants etc. have fake reviews. The review system  in general needs to be improved...

Moira!!! nice to have you back....

Wish you have only nice and polite guests with no damages.

Have a nice weekend!!!

 

 

+1
3 months ago
5
Moira

Morning dearest M XXX Glad to be back. A blessed day to yall xx

3 months ago
9
M Adamopoulou

Hi! Moira 

Hope all our beloved partners start participating in this new Partner Community that has so many new features to be discovered. For me it’s not the right timing since high season has started here in Greece and we are enjoying the company of our friends day and night.   

Wish you all the best.

+1
3 months ago
7
Katerinka12

"nice and polite guests with no damages."

 

I can't stop laughing. Very well said 😂

+1
3 months ago