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Risk Free Reservations

I need some advice on the Risk Free Reservations offered.  I've always had a 30 day free cancellation policy that has worked very well in the past.  I take a deposit of 50% immediately to secure the reservation and deduct the balance 30 days before arrival. The guest is therefore still allowed to cancel for a full refund up until 30 days before the date of arrival.  I believe this is also an excellent way of knowing if the reservation is genuine or not. 

I've had issues with last minute bookings in the past, so would hate to have to take a last minute booking because of a 24 hour cancellation. 

Some advice on this will be appreciated.

Faye

 

9 Replies

1
Melanie Schultz

Hi Faye

I get a lot of last minuet bookings and what i do is phone the guest strait away and ask him if he can pay the deposit into my bank and if they say they will pay cash on arrival i ask them what time they are going to arrive.

I find that when i phone them they tell me they are not coming and are more likely to arrive

1 year ago
5
Graham Fisher

Faye - if your system works for you and "ain't broke" don't try to fix it by modifying it ;>))

1 year ago
1
David Proudfoot

I found that bookings made more than 30 days in advance almost always cancel if they are from outside Europe. So I introduced non refundable deposit to be made when booking. Reduced the problem but too many people offer incomplete or phoney card details so there are a load of invalid card reports with canceled bookings and too many failed charges on our card processor history each of which is a black mark.
This week a travel agent in Kenya gave phoney card details. Spoke on the phone. That's her normal practice. Incredible.

1 year ago
4
Pita Lie

To Faye: We change our cut off time from 24hrs to 48hrs because of that issue. That means guests only can book accommodation 2 days in advance instead doing last minute booking. Solved the 24hrs cancellation window time given by booking.com and also make sure they cannot rebook with the problematic card.

To David: Most of Asian and African travellers need visa to go to Europe and one of the requirements is to secure accommodations. Booking.com is the most popular platform to secure fake accommodation to ensure them to get visa as most of accommodations offer free cancellation. As far as I know, most big hotels now apply this policy that they will inform the immigration involved when pax cancel the booking (this is emailed to the booker when they make the booking).

1 year ago
5
Graham Fisher

I can only agree with Pita's comments about Asian and African bookings..... I have had phone calls in the early hours of the morning from the UK Border Agency asking me to confirm a booking made and cancelled is still valid.

I then have to boot up the computer to give them the details of when the booking was made and cancelled from the Bdc Extranet... the "guests" involved are clearly going home on the next flight!

The Border agency have now asked me to report similar bookings made and cancelled... which I do - if only to prevent my sleep being disturbed!

1 year ago
1
Jorge Lopez Be…

I had a no-show and I am signed up for no-risk reservations. How can I collect from booking.com. No replies to my request for help.

1 year ago
1
Mark54olive

How do you sign up for risk free reservations

4 months ago
5
Graham Fisher

Mark54 - in my experience No reservation is "risk free" - the guests will always find some way round the system...

4 months ago
7
pibomarco

We just activated RISK-FREE bookings last month.
Aprox 5 bookings out of 10 that were canceled, Booking didn't manage to find another guests. It's great to be paid for the empty rooms. No hussle, no cleaning... great.

1 month ago