Russian Fake Reservation
This morning I faced a new last-minute cancellation from a Russian family. Of course before the 7-day cancellation period
I was sure 100% that this reservation was a fake just for visa purpose. And I have 2 10 days reservation in July and August, that will face the same issue (I am ready to take a gamble a 1/100)
I contact Booking platform, and I am disappointing by the support they provided us. We all pay 17% commission fees for a service; a part of this services is to provide us reliable customer and give us the possibility to accept or not accept such type of fake customer
One of the solution they propose me is to extend to 30 day my cancellation period, but I consider that will affect too much the other customer in their buying decision.
I am looking for advice, or create a group to advice booking to create an option where we could exclude such type of customer (ban countries).
I love Russia, I speak Russian, I have no problem with this country, just with the way they use Booking