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Tech. problems with minimum stay on extranet?

We are experiencing problems with the minimum stay setting within extranet. 

It is returning an error stating nothing more than 3 days min. stay is allowed, this of course is rediculous as we have higher already!

Contact with "help" has been fruitless thus far, only some pretty poor suggestions from them incliuding "we can set it for you". Somewhat defeats the object does it not? Plus the delayed reaction time could cause problems.

 

Anyone else experiencing this?

9 Replies

9
M Adamopoulou

Hello fluff I had a similar problem mine stating 1 day min. I called local office of booking.com and the very minute they fixed it.
Wish you luck....

8 months ago
7
fluff

Lucky!

When I phoned mine they made it worse :-( At the moment it's been kicked off to the tech. dept. so I'm left waiting for news...

8 months ago
9
M Adamopoulou

Very sorry to hear that fluff. It gets in to your nerves when something so simple thus vital ruins your day.
Hope your problem is solved the soonest.

8 months ago
7
fluff

Thank you for your kind words...

8 months ago
7
fluff

Tech. Came back with, "you can only set min. stay on a promotion " Which, of course we all know is wrong.
So now we know even tech support is farmed out to a call centre style set up.
Saints preserve us from mediocrity and penny pinching from BDC. At the % they charge us they can definitely afford some professionals!

8 months ago
7
fluff

Still chasing and waiting....

8 months ago
7
fluff

Another week gone by and yes, still chasing and nothing back yet.

Unfortunately this is the level of non-service from BDC that has become the norm.

I have reallocated room availability to different OTAs, BDC just take the mickey and are soooo painful to deal with.

Customer help/services needs a massive boot in the backside!

7 months ago
7
fluff

Well, it seems spitting out my dummy, throwing myself on floor with kicking and screaming did the trick!

Someone with a brain finally sorted the problem...phew!

7 months ago
9
M Adamopoulou

Yes kicking and screaming does really work. Well done fluff...

7 months ago