I have now had two guests, one more than the other who become very aggressive and exhibit threatening behaviour. If guests have caused excess damage and I hold back a deposit, this is when the issues arise.
How do you deal with this type of behaviour? Threats to property, the promise that they will have people book and trash the house, abusive phone calls.
booking.com have been very good, but they don’t seem to be bothered if guests are threatening, promising to write bad reviews. I have even had a guest who is supposedly friends with one of my competitors staying in my property and causing issues, obviously for the benefit of the competition. of course, booking.com are just a middle man, but these guests should not be allowed to terrorise property owners in such a way.
i am interested to hear other people’s stories of nightmare guests and threats, and how you all dealt with it.