1

Trying to re-set room night restrictions

I can't believe the booking.com have not sorted this problem out!  It seems that every year, as of Jan 1 they drop all room type night restrictions allowing guests to book single Saturday nights.  I wait for days for them to get back to me, meanwhile, guests keep booking single nights - because I have no idea that they have this massive hole in their system and which it appears that I need to fix on their behalf.

They don't eliminate my 3 night min rooms, they just allow anyone to book them for single nights!!

I have tried to find how to fix this as they were NOT at all helpful when I called this week and still the problem is not resolved.

Does anyone know how to fix this?

Cheers


7
jaybeegee

I must say that I have never experienced this issue!

Be careful that you do not have a special promotion running as the standard room restrictions are overwritten in this case.

1
Pam Hallifax

Thanks for responding. As it turns out, booking.com had never given me access to room restrictions! It then took a few goes before the access remained - a gremlin no doubt.

Still unsure how it happened that I had no control / no rights.