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Unwanted guests

Hello, as we are in the guest welcoming business for quite some time now, we see that there are so many more ways for guests to book and that they are finding loopholes. We are noticing an increased number of guests, which cause a lot of problems. For instance, we had some guests that we know, that have a troubled past(drug addiction and so forth), have made material damage to the rooms, upon which we have told them that they are not welcome at our property anymore. As time goes on, time passes, it gets easier for them to book. How can we cancel the reservation from our side, that it would be acceptable to booking.com? As these are the guests that are not wanted and cause troubles, don't respect the house rules and we simply want to give other guests a nice experience without some people's crazy breakouts. 

 

Any feedback is more than welcome :)

 

Thank you,

 

Simona

5 Replies

2
Siranne van Onselen

Have you spoken to your contract manager about it and blacklisted the guests with them? I'm afraid there is no way to prevent these guests from booking and not even Booking.com can stop the bookings from coming in, but if you call Booking.com as soon as you receive the booking and advise them to cancel then I'm sure they will if you have already blacklisted them.

Only other way is to mark credit card as invalid and keep doing so so that the booking is cancelled that way

1 year ago
1
Eputtner

i have reservations 10 times from Saudi arabia nobody come fake reservations do have anybody else the same problems?

1 year ago
1
A Acatrinei

Hello,

I've just seen that BDC offered us the possibility to mark some guest for bad behavior! This can be a good step in making a BDC's Blacklist and after date to help to avoid this kind of person!

It would be better if the reservation can be canceled in the same time when you mark the guest for bad behavior!

Regards,

PS: We have to take in to consideration that all material or image's demage are supported by owner not BDC.

1 year ago
1
Victoria

Bad guest - avoid this guest at all costs - he is called ******************

10 months ago
1
A Acatrinei

Avoid also very rude clients like ****** !!

10 months ago