WARNING, check your Price Performance Dashboard for major errors
The "Price Performance Dashboard" under the "Analytics" heading inside Extranet is causing problems.
This represents BDCs price-crawling BOTS that go round comparing prices with other OTAs. If they find lower prices elsewhere it lowers your "Price Quality Score", once below a certain level BDC will then start throwing discounts at your rates but without your permission.
However, their BOTs are mostly wrong! I have been through my list and followed their claims very closely. Same dates, searched in same country, on same format, same booking 100%. In EVERY case their claimed price found in WRONG. Following the booking through to final price shows pricing as it should be, not what BDC claims.
I am currently in chats with BDC about this but I'm getting the same hopeless excuses and total denial. "Computer says no" (Little Britain fans will know how I mean that one).
Yet another massive bug in their system (or is it deliberate?) that they refuse to admit to or fix.
Really not happy about this.