What are your experiences with promotions in relation to the reviews you get?
We are trying to get more guests during low season and used overtime some promotions.
The strange thing is that guests using a promotion rate us far lower than guests that pay the full price. For example, I do not understand why we score a 7.5 on value for money when people received a discount, up to 50%, and our average score on value for money is 9.5. We do not treat guests with a discount different.
Is it just bad luck that they score us lower or do you have the same experience with discounts?
Le Moulin Malin