Automatic message and booking rescheduling
My next booking was rescheduled by one week by the guest. And I'm discovering that in this case, automatic messages are not rescheduled. As an example, the checkout message supposed to be sent one day before the departure was sent today, 2 days before the arrival.
- Bad guest experience
- Waste of time for me to explain to the guest why this message was sent today
I have already reached the support. And they said to me it's not a bug, it's the normal way of working. This answer is very surprising for me. What a bad user experience.
Is this "problem" (to not say "a bug") already known ? Is it something planned to improve it ? Thank you in advance for your insights.