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i received a booking inquiry and I cannot see where to email them back or call for help

I just completed uploading my property a few days ago. I am using the hostaway software as well, I am still waiting for the address confirmation letter. This inquiry did not come through on hostaway and i cannot see where to respond in booking,com either. I also cannot find a number to call for help, to talk to a real person. The only reason that I even know that I received an inquiry is that it came up in an email.

 

An help appreciated

Natalie