Master user not able to create or edit message templates
I have set up in the past several automated message templates. However since recent (after 8th of December 2023) security changes that allow only admin users editing or creating templates, I am not longer able to edit my existing templates or create new ones.
I am getting error that reads "Something went wrong – the template didn't save. Try writing something new, then save it again". I am attaching screenshot at the end of my post.
I have master account with admin rights. I also even tried to add new user and granting that user admin rights, but that user is getting exactly the same error.
I tried in Pulse App and in multiple web browsers, still the same error.
I contacted booking.com support team and was asked to provide screenshot which I did straight away and since that time I haven't heard anything back, even after I followed up.
Does anybody else have the same problem? Any advice what I can do?