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B.
Didem - Community Manager
tips

Please read our updated Partner Community guidelines

Hi everyone!

The Partner Community guidelines were created to make sure that we’re building and maintaining a safe and positive environment for all partners to connect and share with each other.

Kindness, empathy, respect, inclusion and collaboration are our shared values — and we want everyone using this platform to feel a sense of belonging here. 

While these guidelines serve as a reference for our community moderation and content policies, they’re also here to help you. 

When using the Partner Community, please remember to:

  • Be respectful and inclusive of each other
  • Use friendly language
  • Check before you post, be specific and keep to the topic
  • Be mindful of where and how you post or comment

Please be aware that if you breach these guidelines or our content policies, we reserve the right to partially or fully remove your post or comment and suspend or close your Partner Community account.

Read our full guidelines here and let us know in the comments below if you have any questions.

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 1 year ago

Hi Didem,

 

Thanks for the Update…

It would be helpful when you remove posts to state the reason the post is removed…it helps partners to avoid mistakes…

 

Wish you a beautiful evening!!!

 

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BrookAve 1 year ago

 

  • still need a fix for the notifications sent out to include the original text removed and what post it was on.

 

  • context is king, so a silly moderator not aware of the context / Irish humor /witt, removing something harmless , is not on. Moderator job description should also include, a sense of humor is required :p lol
     
  • i tend to call the lazy as sin new partners out on their crap:
    • posting with no context , jumbles sentences
    • posting with no effort made to read the Your First Steps and all linked under it.
    • whinging about a feature but fail to actually do any homework
    • displaying entitlement by comparing to another OTA website does it better.
    • throwing around false conceptions, ( misconceptions and misinformation) *triggered*
    • display zero knowledge of even a basic understanding of , not running a business but no  acumen to what it is they are trying to do.
    • posting stupid S!ht3 like
      • 'how dare you change my prices or change my room availability'
      • or 'Bdc have changed my extranet settings' 
      • bdc didnt change anything its the 'idiot-host', being lazy .
Profile picture for user d.nohutlu d
B.
Didem - Commun… 1 year ago

 

Hi @M Adamopoulou, hi @BrookAve,

 

Thank you very much both for your suggestions!

 

Our team has been looking into new technology that can help to make the improvements in the email notifications you've both pointed out in the future.

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Isle of Wight … 1 year ago

Didem, I feel this community would work much better if Booking.com were better at doing the right thing. There is a lot of frustration and anger among hosts / partners worldwide about Booking.com ignoring us all, ignoring the huge list of bugs and defects in the Booking.com systems. The right thing to do is to listen and take action to fix the bugs and defects. Many of these bugs and defects are simple to fix and I don't know why Booking.com just doesn't fix them.

The community would also work better if the community system itself was better. Too many hosts / partners report the same issues, but create new threads / topics because they don't see the many previous discussions on the same topics. It's not difficult to create a community system that works and I don't know why Booking.com just won't do that.

And ..... the community would work better if Booking.com staff were involved and supportive, instead of being dismissive and deleting things. This community falls way below the standards we should expect from a global bookings channel.

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B.
Didem - Commun… 1 year ago

 

Hi @Isle of Wight Vacations,

 

Thank you for your suggestions. I understand.

 

I'd like to share a couple of points from the community side with you:

 

  • Reporting bugs in the correct way makes it more likely they will be addressed by the correct teams and reporting bugs only on the community means the teams won’t read them and can’t fix them.
  • We are working on new improvements to the community planned for the future to help partners be able to more easily find content. We know this is an issue.
  • We have a dedicated yet small team working on the Partner Community and spending more time on community management. We have to delete posts that are not in line with our moderation and/or community guidelines to provide a safe space for our community members.

 

What other specific changes would you want to see in the community?

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BrookAve 1 year ago


Reporting bugs in the correct way 

please share the How-To report bugs link or topic , thanks

i
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Isle of Wight … 1 year ago

We have reported bugs again and again and again in the correct way, often for years, only to be fobbed off by BDC support, who consider the matter closed and refuse to pass details on to "the correct teams" .... so what is the correct way to report bugs so that the correct team will address them?

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M Adamopoulou 1 year ago

Isle, you are so right!!!

 

When a post has many comments…our email notification doesn’t direct us to the partner that has made the comment so we can answer….we have to search so many pages to find the relevant comment…

 

Sometime ago this bug was fixed but again it doesn’t work…

 

Cheers!!!

 

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