Coronavirus Partner Support

During these times of rapidly-evolving global uncertainty, we remain committed to bringing you up-to-date information, resources and support to help you and your property navigate the Coronavirus crisis.

Stay informed

As the situation with the Coronavirus pandemic continues to unfold, we’re making every effort to ensure you have access to the latest news and information. In Partner Help, you will find a number of key articles providing regular updates.

Helping you manage your operations

With the current uncertainty comes a great need for stability where we can find it. We understand that being able to manage operations that are unique to this situation, and doing so with ease, is of the utmost importance.

How to convert rate plan policies to Flexible - 1 Day

The Coronavirus (COVID-19) is changing the way people travel. Travellers need to be able to adapt to changing circumstances that may affect their travel plans. We know from experience...


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How can I set up auto-replenishment of closed rooms?

Auto-replenishment on closed rooms is a default functionality that puts cancelled rooms back up for rent, even if the partner has removed availability for that particular date...


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Handling cancellations

Cancellation procedures differ under Force Majeure. Find out what this means for you and how to handle different types of guest request.


Force Majeure cancellations

Virtual credit card changes

To better protect the interests of both our partners and our customers, we have temporarily changed the activation date of virtual credit cards to help process any payments or refunds. Check how this impacts you, for both stays that are honoured or those that are cancelled.


VCC changes


Date modification tooling

We have temporarily introduced a tool to help you manage your many requests for reservation date changes due to COVID-19 government travel restrictions. Learn how this tool could support you to reduce cancellations and help your guests during this difficult period.


Date modifications



Connect with other partners

In times of crisis, a sense of connection and the knowledge that you are not alone is more important than ever - and in the Community, you can find this from your fellow partners. Talk, share your experiences and support each other. Follow the conversation using #coronavirus.