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I had another guest checked out a day early so he didnt have to pay his water and electric, I got onto booking, eventually got a reply but they did nothing, then the guest left a very unfair review because I chased him up for the money owed, told a pack of lies on the review, I complained to booking...again nothing happened, considering the commission they take you would think they would be fair?
Yes also for some reason one of my rooms has been taken off - for booking subject to a quality check? no more explanation than that but I was messaged that the room would not be free for booking for 10 days and no payouts etc.....no explanation what so ever so basically I have taken the room off available until next year on booking.com, never had such an insult like this from Airbnb?
So far with booking.com I have found that giving feedback, makes no difference what so ever, sending messages, gets no response what so ever. I assume booking.com assume everyone automatically understands and can navigate easily all its functions - not the case, should be clearer and easier to understand, this spell check right here does not work, I had a guest who canceled because personal reasons but then turned up but I had another guest and got penalised because he did not have the decentcy to tell me he had changed his mind, I was on all my rooms with free cancelation but was getting so many time wasters so now have changed policy.
Have been with airbnb for years and so few problems but a few weeks here are getting frustrated?
It's not just me then? I have recently started my rooms on Booking,com -been with airbnb for yrs and always been happy with them.''' Booking.com seem to be all for the guest with minimal thought for the host.
Also getting to actually solve a problem through feedback or forums etc is laughable/impossible.
The receiving a letter to confirm location does not work?
I had a guest asked for a free cancelation as he said he could not come for personal reasons, I said sorry but our policy means if "you' cancel you lose and not us who have saved the room and turned away others, the guy did not respond - then turned up by which time I had another guest wanted the room, I told him he had canceled and never told me he changed his mind, he said he did not have to, I told him so you lied about not be able to come for personal reasons, un-be-knowing to me as he had not officially canceled the booking was still live and I should wait for a know show and then is his fault, the point is if a guest cancels 2 days before arrival you have to wait thus losing potential new guests just because the guest does not have the manners to tell you " ok then I will come?"
Yes I use a PC mostly - can't imagine why that would be an issue? I have tried to reach out to Booking.com but don't get replies? don't seem to have"customer/host service"?
Hi and thanks for your time, OK I have just started on Booking.com and got on fairly well until I try to add my band details.
I am in Thailand, the 'add new banking details' comes up and I have all my details and when I add my account number and name of account holder then click add details, a semi window says add your 3 digit branch code and 4 digit area code but does not allow anywhere to add these codes, I have tried putting them after account number and before acc number but does not work, I as yet have not received my confirm address letter from Booking.com and not had a booing yet - the first arrives tomorrow.