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I've been accepting bookings where payments are done through booking.com
Booking.com has paid me out a fraction of the agreed amount. when I want to raise my concern. I spend 2 weeks with no success after trying everything.
****** short on 1 BOOKING
****** short on another booking.
****** short on 3rd booking.
Yet they have audacity to take the commission and vat and extra, pay me out a fraction and THEN SEND ME AN INVOICE SAYING I OWE THEM????
IM SO TIRED OF EXPLAINING THIS TO AN AGENT SAYS THEY SORRY. BUT REALLY DONT CARE LESS. AND THEY CANT ASSIST.
ITS A NEVER ENDING BATTLE.
I get what you are saying. Booking.com handles all my payments from guests. They where suppose to pay out a certain amount but was short by R1080 - I took it up with booking.com and they assured me that finance department will sort it out. NEVER DID!!! my last booking was for R490 a night. R79.90 was booking.com commission THEY ONLY PAYED OUT R132.50
I DONT GET ANYWHERE WITH THEM.