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I'm Debbie from pack and go holidays based in Ingoldmells Skegness
I've been with booking.com for a few months now and still trying to get over the slip ups and errors !!! I'm sure that was my welcome pack lol
if just like to say your all welcome to come and spend a visit with us at any time to suit yourselves dates available on extranet .
I've had the chance of making some lovely friends that arrived as guests and look forward to welcoming them again .
in my establishment in arrival the guests have fresh brewed coffees or read of there choice alongside a nice slice of home made Victoria sponge for the evening we leave them a bottle of wine . I make sure the caravan is fully warned through ready for these arrivals beds are made thoroughly to perfection and I leave home made soaps shower gels shampoo . For the ladies there is hairdryer hair straighteners curling tongs just in case i try to go above and beyond to give all my guests the best experience they can have at a cost effective budget in a beautiful modern contemporary static caravan.
So if I'm missing anything or any advise i welcome it with open arms and thank you xxx
I HAD A CUSTOMER MAKE A BOOKING AND THEN JUST DECIDED TO TURN UP AT THE HOLIDAY PARK, I NEW NOTHING OF THIS BOOKING UNTIL HOURS LATER WHEN I WAS SENT IT , THE STAFF FROM THE OFFICE HAD ALREADY GONE HOME SO WAS STUCK FOR KEYS IT WAS 930PM AND HAD DESTURB STAFF IN THERE PRIVATE TIME AND BEG THEM TO TAKE THEM THE KEYS THEY DID AS I ASKED BUT I GOT CHARGED BY THE SITE FOR THIS ERROR. IT WASNT MY ERROR IT WAS BOOKING.COM ERROR AS I HAD NOT BEEN SENT OVER ALL THE DETAILS, AND WHEN THEY DID TURN UP THEY HAD BOOKED 4 PEOPLE AND THERE ACTUALLY 9 PEOPLE WITH 2 CARS AND YOU NEVER DID A THING ABOUT IT MONEY I LOST AND PRETENIAL DAMAGES THAT WAS CAUSED. NO APOLOGIES FROM BOOKING .COM NO MONEY FROM CUSTOMER AND THIS NEEDS TO STOP ITS NOT FAIR ON US HOME OWNERS TO BE DISRESPECTED IN THAT MANNER
As a holiday home provider I like to go above and beyond my call of duties just simply going that little bit extra gives that customer that little special feeling you've thought of them. I bake fresh cakes and leave them a tray with tea coffee milk and sugar, I feel when your clients get to there destination they crave a warm drink .
The whole holiday home is stripped from top to bottom and cleaned from head to toe not trying to miss a thing giving them a holiday that I would simply be wanting and paying for , the holiday home as to be immensely spotless and keeping on top of things this is not to much trouble. I leave a booklet full of sightseeing ventures restaurants fairgrounds with discounts for there own entertianment should they choose there own. Every customer is different one might like the fairs the others the theatre, well not a problem you cater for all.
Our beds are all luxury Memory Foam to offer the guest that little bit more comfort for sleeping relaxing and enjoying themselves, all bedrooms have a tv so they can watch tv in bed if they choose.
All of customers on arrival , are given a welcome box of little nic nacks what they may need crackers cheese bottle wine ham butter and few other things.
You can see by our reviews we offer and provide a clean immaculate holiday home , nothing is to much just ask and we shall try to help, beds are made up fresh for arrival , fresh pressed towels in the bathrooms ready for them to.
I pride myself on delivering such a service , which is to what I would require should i book a holiday.
PACK AND GO HOLIDAYS HAPPY HOLIDAYS