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Booking.com does not do enough to protect their partners. When we phoned to informed them that the guest decided not to stay and we have not charged them, booking.com thinks we are cheating them and does not want to believe us.
On the Validity of Credit Cards, booking.com should protect us by having the card verified as genuine. Agoda, which booking.com has acquired recently varifies all credit cards. I know this as I have friends who work for Agoda.
Come on Booking.com. Stop just taking our money and not protecting us your partners.