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Hello Paul unfortunately I am in the same problem I have not received my payment since April, I have been calling , emails every day for a month, no one is responsible no one wants to review my case in depth and every time I call someone tells me something different, today I sent a copy of my bank statements where it shows that I have not received the money, because the response of booking is that the money was sent and they have not received any rejection, at this point I think they are lying as I ordered proof of payment and they have not delivered any.
As you I am also a small business this has cause me an extra interest in my mortgage payments,
I don't know what else to do.