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Thank you for the reply. The thing is I live a bit far away from where the house is and is not easy for me to go the the post office. I tried to call them though and received no positive answer from them. I will try to contact BDC directly and see if they propose something to me.
M Adamopoulou thank you for the warm welcome. Nice to find you here. I think I will try what you suggest and let you know if I manage to sort things out.