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Preauthorizing the credit card will not make any difference, the credit card is invalid and booking.com will still make me wait 2 hours My policy is full payment upon booking
Same day bookings with invalid credit cards should be able to be cancelled immediately..
Hi LeandriThe issue is that guests are using false credit card details to book my apartment and booking.com are enabling them to do this because of the invalid credit card cancellation policy.
I could charge them 2 euros extra but it would not matter because I cannot retrieve any money from their card.
I have had guests that admit they book on booking.com using false details so they can arrive and check out the apartment before deciding to stay.
My guest last night booked 17.00, invalid credit card, emailefd me at 19.00 hours , my last check in time and just within the 2 hours specified by BC for cancelling the booking.knowing I could not sell it anymore and said he would arrive a 22.00 and wanted a 25% discount. I cancelled the booking but of course could not resell the room...
I have the same problem. Guests coming to Austria from the United Arab Emirates always booking with invalid credit card details.My last five nights have been booked by Arabs on the same day of arrival at around 5 pm, 2 hours before my last check in.
Try the credit card invalid, mark it as invalid. Booking.Com then tell me I have to wait 2 hours for the guest to provide new details and of course not only do they not do that they then also don't turn up and I am unable to resell my apartment because its after my final check in.
Booking.Com need to make it possible for us to cancel reservations immediately when made on the day of arrival where guests have provided invalid credit cards
So everyone understands..I have had to have a panic button installed in my home, this has not just been about Booking.Com the guest was upon booking able to receive my telephone number and has threatened me several times.
Hi the problem is with Airbnb is their cancellation policy..it is terrible
Sometimes you just have to bite the bullet because of your review score and say to the guest please leave. I was and still am in a situation where a guest wrecked my apartment. We told him to leave..
The guest not only left me a 2.5 but also left me a review which incited future guests to kill me.
It took me 3 weeks of emailing everyone, even the CEO to get the review removed but the 2.5 remains
Booking.Com like us all make mistakes
For me it was more important to remove his review because he was inciting other Arab guests to incite violence against me and my family..