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Thank you fluff. I will have a look at that app - unfortunately the visually impaired lady is an Apple Addict and doesnt like Android systems at all but I will work on her!
Thank You AG Lodging, I think this may be the key as some info appears as text.
It looks like I have a bit todo to review info from our Channel manager through to booking,com and ensure we get everything covered properly
Thank You very much for your reply. It supports what I assumed. We will have to see if we can get some translated documents prepared in case of this happening again.
So far in the 10 months since we started, we have only had two bookings where the customers didn't speak English. One from Taiwan and one from Saudi. However I will get some more no smoking stickers - they are a universal language :-)