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I totally have no idea. I only noticed the situation when I contacted Bcom because my account is closed. I called Bcom but the support agent said she doesn't know other detail than a general reason "Fraud review". She shared that only fraud dep know but can't connect me directly to them. Covid 19 made a bad impact on my business and Bcom made it worsen =(((((
I got the same situation that my hotel was closed due to fraud review while we are totally confident to affirm that all of our review are accurate and objective. Despite we contacted Bcom many times but they refused to disclosure specific booking/ situation that relate to their conclusion. Could you please advise me what should I do to save our account? We can't survive during the Covid outbreak without selling any room. Thank you.